ShipStation

Customer service is non-existent.. you can NOT actually talk with anyone at all regarding any issues. I have set up two users for different logins and only one works. When we attempt to remove the other user and reload them into their platform, it states that they already exist and we can not add another user to the account, yet we pay for multiple users... The platform is somewhat easy to navigate, but the service is terrible.

I can only ship from my address... I can't put any other ship from locations into the system as it will not allow you to process orders if a different address is used from your main account address.

The system sucks! Support SUCKS YUUUUUGE D!

We have been using Shipstation for over 5 years with great success and have even recommended it to anyone that asked... Unfortunately, they just made some updates that broke their system... Need to update an address or an order in shopify? That update might not make it to shipstation... ever. I tried reaching out to their support team, and they did reply and saw the problems, but they just blame Shopify... It sounds like their developers need to update their integration again so it actually works for ALL of their customers. Additionally they now charge an additional fee ($30 in our case) to use our own carrier account... seriously looking to move on from them...

We’ve been using Shipstation for a few years, and it completely changed our order fulfillment process. We’re an omni-channel ecommerce business and the ability to see all our orders from the different selling channels in one place allowed us to streamline our processes and improve our order fulfillment timelines. It also allows us to offer multiple shipping options to our customers without having to change the process of how we create and print the labels. 10/10 would recommend for any small business looking to fulfill orders more efficiently!