Sales Development Representative - Inbound - Fluent Italian
Barcelona,西班牙- Sales and Account Management
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
Shopify is looking for quick-thinking, vibrant and naturally curious individuals to join our EMEA inbound sales team as Sales Development Representatives. In this role, you are responsible for qualifying leads to opportunities, including warm and cold outreach via phone, email and Linkedin. You will also be responsible for keeping up-to-date with new commerce trends and developing an understanding of our product offerings to help more merchants grow on Shopify.
At Shopify, there is a unique opportunity for high-impact sales professionals to build a career with a company that will continually provide opportunities for growth. You will be the merchant’s dedicated point of contact during the qualification period and your work will make a direct impact on our goals to make commerce better for everyone.
Responsibilities:
- Conduct high volume and timely outreach qualify leads through calls, emails, social media, and other channels
- Asking the right questions; qualifying merchants via live web chat and phone inquiries regarding Shopify. You're the first point of contact; creating an incredible first impression with our merchants and partners
- Following Up; maintaining active engagement with new and existing leads through creative and personalized follow-up
- Collaborating with cross-functional teams internally and externally
- Product Knowledge; staying up to date with all the new product features
- Problem Solving; connecting inquiries to the appropriate members of the Shopify Sales Reps by conducting high-level qualifying conversations with prospective merchants
Qualifications
What you need to apply / Qualifications
- Fluency in English and Italian is mandatory
- Software sales experience
- High-energy and have a positive attitude
- Be up to date with the world of technology
- Be a highly motivated, driven and self-starting individual who can hit the ground running
- Ability to thrive in a fast-paced and ambiguous environment
- Strong process improvement skills to help develop the role as things change with the business
- An understanding of customer needs and to meet those individual needs with proper introductions to our Shopify Sales Reps
The shape of a Shopify career
Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.
Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.
Director, Support & CX Engineering
Ben’s growth trajectory
2014-2016
- A support advisor for 2 years
- Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
- Eventually became a software dev
2017-2019
- Helped launch first finance product for merchants
- Became senior dev and launched new support contact centre
- 领导一个团队作为一个开发经理
2020-2022
- Scaled a team from 4 to 60+ as a senior dev manager
- Became Director for Support and CX Engineering