Senior Market Researcher
- Americas
- Business Operations
About Shopify
Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $496 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.
This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.
About you
Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.
- Care deeply about what you do and about making commerce better for everyone
- Excel by seeking professional and personal hypergrowth
- Keep up with an unrelenting pace (the week, not the quarter)
- Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
- Bring critical thought and opinion
- Embrace differences and disagreement to get shit done and move forward
- Work digital-first for your daily work
About the role
TheGrowth Market Insightsteam directly supports Shopify’s efforts to acquire, activate, and retain merchants around the world. We deliver actionable, research-driven recommendations that inform strategic planning, marketing strategy & creative, pricing, and product roadmaps. Our team consists of qualitative and quantitative researchers from various backgrounds, including marketing, communications, psychology, and cultural anthropology.
We are looking for a mixed-methods market researcher with supplier-side experience who is passionate about the world of commerce and the needs of its multiple audiences.
You’ll be responsible for:
- Collaborating with the Revenue (Sales) Organization to understand business needs and scope, execute, and manage research projects from ideation through delivery
- 合作与利益相关者和其他见解disciplines (product research, growth analytics, data science, etc.) to surface business and research objectives
- Identifying the most appropriate research methods and tools based on project objectives and constraints
- Independently managing all stages of qualitative and quantitative research projects, including proposal writing, questionnaire / discussion guide development, data analysis & visualization, report writing, and presentation of results
- Building sampling frames, sampling plans, and weighting schemes for multi-market, multi-language surveys
Qualifications
- Supplier-side research experience with demonstrated client impact
- Experience executing both B2B and B2C market research, leveraging primary and secondary research
- Experience leading research for thought leadership / PR purposes
- Exceptional qualitative and quantitative market research skills(e.g. survey analysis, messaging testing, in-depth interviews, focus group, etc.)
- Ability to clearly communicate and visualize evidence-based recommendations
- Experience conducting market & opportunity sizing and competitor analysis
- Great organizational and interpersonal skills, with proven success building relationships across all levels
- Proficiency with research tools, including data analysis software (e.g., SPSS, R, NVivo), survey tools (e.g., Alchemer, Qualtrics, Survey Monkey), and data analysis & visualization platforms (e.g. Mode Analytics, Tableau, Google Analytics)
- Ability to thrive in ambiguous situations and chart your own path to deliver on business objectives. Be creative, scrappy when needed and open to failure
- Knowledge of the e-commerce industry and the players within the competitive landscape is a highly desired asset for this role
The shape of a Shopify career
Ben joined Shopify as a frontline Support Advisor with no background in programming or computer science. He’s now a Director of Engineering. Spanning 10 jobs on 7 teams in 9 years, Ben’s Shopify career path has twisted and turned as he’s worked relentlessly to pursue a career as an engineer and adapted to the pace of change—all fuelled by personal and professional hypergrowth.
Our mission as a company is to spread entrepreneurship and help individuals become their own bosses and take control over their lives. I truly believe this mission and value in extreme personal growth and development extends to what’s expected as a Shopifolk. Shopify doesn’t like to tell people what to do. Not only is your career in your own hands, a lot of your day-to-day is too, which can be jarring for many people. To thrive here, you need to be someone who’s willing to take big bets on yourself and figure things out on your own.
Director, Support & CX Engineering
Ben’s growth trajectory
2014-2016
- A support advisor for 2 years
- Studied dev skills. Learnt about our API. Became first API support person. Found bugs to fix.
- Eventually became a software dev
2017-2019
- Helped launch first finance product for merchants
- Became senior dev and launched new support contact centre
- 领导一个团队作为一个开发经理
2020-2022
- Scaled a team from 4 to 60+ as a senior dev manager
- Became Director for Support and CX Engineering