DSers‑AliExpress Dropshipping

I am new to dropshipping and chose DSers due to their great reviews. So far I can see why they have so many 5 star reviews! I've had few complications but nothing the help center wasn't able to tell me how to overcome. Easy to use and notifications of price changes come through in good time.

I have seen a few reviews about the product descriptions being difficult etc. I personally don't think this is an issue as they show specifications and a description and give you the choice as to what part you want sent over to shopify. Admittedly some items you have to make your own descriptions for but with items from AliExpress that is expected. You can also source products from aliexpress directly and paste the link rather than only be able to use their list which makes this app 10x better than most.

The reason for 4 stars is because I have yet to see how the app performs with orders as currently I'm still in the getting started phase but going by my experience so far I look forward to an easy process.

Once I've had my first orders and they have been delivered to customers I will update this review and hopefully change to 5 Stars!

I look forward to building a great relationship with DSers and wish all dropshippers on this app all the best!

I chose this app for my store due to it being the 'biggest' and having the most reviews. There are lots of suppliers and products to choose from since it is the key one when dealing with Aliexpress.

It links to Shopify very well and is easy to navigate and makes order processing smooth.

The live chat through messenger has also been wonderful. I got lots of fast assistance and advice from Cynthia. She was extremely helpful, patient and friendly. She fixed my issues whilst also guiding me through the Apps processes. Thanks again Cynthia!

I highly recommend DSers for their brilliant order processing app but also their high quality service.

我今天早上帮助Isak wonderful. Super fast service. he included screen shots that showed me exactly what to do to fix my issue. Which was that I could not fulfill my order.
他也给我一个明确的说明w to place my future orders from shopify to dsers.

The issue was on my end and I had place the order out of sequence. But he cleared it all up in less than 5 minutes and I placed my order, easy breezy.
Thank you Isak.

Dear "Lucy"

I am new to dropshipping and i tried my hand at placing my first order myself just to make sure everything was set up ok. I had 3 websites, tell me different status for the order. Got in contact with the DSers Team member Lucy and she helped me get through everything and look at my order details to make sure everything went through properly! Took the time and effort to answer all my questions afterwards, even though some were not part of the original question it self.

Thanks to her, everything is smoothed out, I am less worried if my site will work or not. She calmed my nerves. The customer support worked out for me. Overall nice as well. Not do this! Do that! Just a simple walkthrough of everything.

THX Again "Lucy"

I was approached by their "DSERS PRO" service.

They said they would fulfill my product for a cheaper price, I sent them over 90 orders. All of those orders were late, broken, cheap quality.

They damaged my brand's reputation; my customers were calling my business a scam.

I am at risk of getting my accounts banned.

They keep rotating me between different "agents" they all say the tracking info would update in 24hrs. They have been saying that for the past month.

They manually update the tracking info so I can't claim a refund for the orders I already have refunded to my customers.

I lost a LOT OF MONEY, and they don't really care.

No one is going to pay me the money I lost because of them.

Don't use their "dsers pro service" they are incompetent and will give you excuses and not fulfill your orders.

Hire an independent agent instead.

I was willing to send all my orders and bulk orders with this service but they are simply incompetent. They missed out on thousands of dollars just to save a few hundred for their mistake.

I asked them to simply give me an honest answer on the status of the orders so I could cut my losses and send my customers a refund.

They were not honest, they kept telling me that everything was under control and that everything would update soon.

It never did. So, the losses kept getting larger and larger.

They could of simply told me the truth and we would have been fine, I am flexible, and I know mistakes happen, but they didn't, they could have accepted their loss and fulfilled the orders at the incorrect price they gave me, but instead they decided to f*ck me over and let my business bleed money.

Up to this day there are still orders that have not been delivered and that I cannot ask for a refund because they keep manually updating the tracking information.

I lost my advertising money PLUS product costs.

Don't forget about my brand's reputation.

Are they going to pay for my losses because of their mistakes? Of course not.

UPDATE:

They were ignoring me for almost a month until I submitted this review. Now they are "concerned", yeah now that I lost thousands of dollars because of them. If they were really concerned, they would pay the amount of money I lost advertising the bad quality products they sourced for me and for the brand reputation hit, but they keep trying to offer me a "solution"... yeah, the solution is to pay the amount of money I lost because of you. it's not even that much, but they keep trying to find a loophole.

Now I'm finding out they updated incorrect tracking numbers manually so I couldn't apply for a refund in a timely manner.

Now the orders are automatically being cancelled by the system, so I don't know which orders actually shipped.

The only way I can tell which orders shipped is because customers send me pictures of the broken product in bad packaging. Or they leave negative reviews or negative comments on social media.

SOMEONE COULD HAVE BEEN HURT.

I don't think they understand the seriousness of this.

They think they are going to get rid of me. THEY WON'T.
They think they can silence me. THEY CAN'T.
They almost killed my business. And they might.

I gave them multiple opportunities to fix this, and I am still giving them a chance to fix this. AND THEY KEEP TRYING TO OFFER A SOLUTION THAT IS CONVENIENT FOR THEM NOT ME, THE AFFECTED PARTY.

You haven't fixed this because you don't want to, let's be honest here.

Meanwhile I have to take care of the mess they created.

Meanwhile I have to take even MORE losses for their mistake.

Every day I have to refund the orders they sent out.

While I'm fixing their mistakes, maybe they'll learn something from me.

First lesson: If you mess up in business, you take the loss and shut the f*ck up.

You guys are simply in the wrong here, I don't think you have any right to "negotiate" anything.

DSERS PRO SERVICE IS A SCAM.

DROPSIPPER BEWARE.

HIRE AN INDEPENDENT SOURCING AGENT INSTEAD.