Facebook & Instagram,4,008 reviews

Overall rating
3.2
Counts per rating level
  • 63% of ratings are 5 stars
  • 16% of ratings are 4 stars
    639
  • 5% of ratings are 3 stars
    191
  • 2% of ratings are 2 stars
    61
  • 14% of ratings are 1 stars
    576
May 10, 2023

エラーが発生して接続できません。Facebookのアカウントを作る無駄な作業だけが悔やまれます。Instagramを使いたいだけなのですが、Metaのサイトでさんざん意味不明なエラーに見舞われて解決した後、さぁいよいよ接続するぞというときに、something wrong has happened. と。異なる企業間の連携なので難しいのは承知の上ですが、Meta社には望ましき点が多いと思いました。

CHEAMS
Japan
Time spent using app: 4 days
Meta replied May 11, 2023

やあ!
レビューを残していただきありがとうございます。 ご迷惑をおかけして申し訳ございませんが、解決をお手伝いさせていただきたいと思います。 こちらのリンク https://fburl.com/r6pazraf からビジネス サポート チームにご連絡ください。お客様に直接フォローアップし、可能な限り最高のエクスペリエンスをお届けできるようにいたします。

ありがとう、
メタサポート。

May 8, 2023

I can't connect to the Facebook and Instagram stores successfully, and the support is useless. When I seriously emailed meta, I never got a reply. I created a work order consultation many times, so no one replied to me?

Hisdern
Hong Kong SAR
Time spent using app: 10 months
Meta replied May 11, 2023

Hi There!

谢谢你花时间留下评论。我们美联社ologize that you have not received a reply to your inquiry and would like to assist you with a resolution.

Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

May 7, 2023

The app doesn't track the correct revenue, it sends duplicate purchase events to Facebook each time the user reloads the order confirmation page, and it does not send deduplicating information to Facebook.
The support is absolutely useless, I have been in contact with the special Meta support for this app, and they keep asking me to check
——像素设置(这是由the app) and/or
- referring me back to Shopify to ensure the app is installed correctly (Shopify were the ones who referred me to Meta).

Un scandale meme commentaire une honte de payer un abonnement pour une application pareil

Jeunes__gens.com
France
Time spent using app: 7 months
Meta replied May 11, 2023

Hi There!

谢谢你花时间留下评论。我们美联社ologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via this link https://fburl.com/r6pazraf so we continue to assist you, over email, regarding your reported issues with the app.

Thank you,
Meta Support

May 5, 2023

This Facebook account is restricted fhfgh fgh fghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfghfgh

alex hali children
Algeria
Time spent using app: 1 day
Meta replied May 11, 2023

Hi There!

谢谢你花时间留下评论。我们美联社ologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

Edited May 5, 2023

The app doesn't track the correct revenue, it sends duplicate purchase events to Facebook each time the user reloads the order confirmation page, and it does not send deduplicating information to Facebook.

The support is absolutely useless, I have been in contact with the special Meta support for this app, and they keep asking me to check
——像素设置(这是由the app) and/or
- referring me back to Shopify to ensure the app is installed correctly (Shopify were the ones who referred me to Meta).

My Meta inquiry number is 909689016966830

Long story short - the app is broken and they don't care.

Rhino Greenhouses Direct - UK
United Kingdom
Time spent using app: Over 1 year
Meta replied May 11, 2023

Hi There!

谢谢你花时间留下评论。我们美联社ologize for the inconvenience caused and would like to assist you with a resolution. Please continue the conversation you initiated over email with our support team.

You can contact our Business Support team via this link https://fburl.com/r6pazraf so we can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

May 4, 2023

Essa bosta de app que não funciona como deveria ta atrasando minha vida. tira essa merda do ar ou resolvam o problema de conexão de contas

Loja Salém
Brazil
Time spent using app: About 2 months
Meta replied May 11, 2023

Olá!

Obrigado por reservar um tempo para deixar um comentário. Pedimos desculpas pelo inconveniente causado e gostaríamos de ajudá-lo com uma resolução. Entre em contato com nossa equipe de suporte comercial por meio deste link https://fburl.com/r6pazraf para que possamos acompanhá-lo diretamente e garantir que você tenha a melhor experiência possível.

Obrigado,
MetaSuporte

May 3, 2023

What is this absurd that to connect an Instagram account you NEED a facebook ACTIVE account? I understand that is the same company but this is ridiculous as I can't use the app now because of this

Artilugis
Spain
Time spent using app: 21 days
Meta replied May 3, 2023

Hi There!
谢谢你花时间留下评论。我们美联社ologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
Meta Support

May 2, 2023

C'est la pire application de Shopify ! Très peu d'informations sur les raisons de non conformité des comptes par Facebook ... J'abandonne, je vais devoir gérer ma page Facebook et Instagram hors shopify !

Au fil des carats
Morocco
Time spent using app: About 1 month
Meta replied May 3, 2023

Bonjour à tous!
Merci d'avoir pris le temps de laisser un avis. Nous nous excusons pour la gêne occasionnée et souhaitons vous aider à trouver une solution. Veuillez contacter notre équipe d'assistance aux entreprises via ce lien afin que nous puissions vous contacter directement et vous garantir la meilleure expérience possible.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Merci,
[Méta-soutien].

May 2, 2023

it shows unsupported. Tracking is my account restricted, i don't know why? i can't ask any helps for that.

LightingWay
Canada
Time spent using app: About 4 years
Meta replied May 3, 2023

Hi there!

谢谢你花时间留下评论。我们美联社ologize for the inconvenience caused and would like to assist you with a resolution.

Please contact our Business Support team via: https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

We can follow up with you directly and ensure you have the best possible experience.

Thank you,
Meta Support

Edited May 2, 2023

app is saying that the app is unsupported speak with the developer.
Hit the support button but the rep. is saying something different. But it clearly it says it's not supported. This needs to be fixed Asap!!!!!

Miracle Shoetique
United States
Time spent using app: Almost 3 years
Meta replied May 3, 2023

Hi There!
谢谢你花时间留下评论。我们美联社ologize for the inconvenience caused and would like to assist you with a resolution. Please contact our Business Support team via this link so we can follow up with you directly and ensure you have the best possible experience.

https://help.shopify.com/en/support/support-type?returnTo=topic-select/sales-channels/sell-on-facebook-or-instagram

Thank you,
[Meta Support].

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