Setting up Messenger for Facebook to use with Shopify Inbox

This page was printed on Mar 30, 2023. For the current version, visit https://help.shopify.com/en/manual/inbox/integrations/messenger-for-facebook.

The Messenger for Facebook feature in theMessenger channel让你骗nect Facebook to Shopify Inbox. After you activate the Messenger for Facebook feature in the Messenger channel, you can send and receive messages from Facebook with Shopify Inbox. Before you add Messenger for Facebook, make sure that you have a Facebook business page.

Messenger for Facebook

You can add Messenger for Facebook from the the Messenger channel at any time. IfFacebook Shop,Instagram Shopping, orFacebook Marketingare already set up in your store's Facebook and Instagram by Meta, then some steps might already be completed.

Before you add Messenger for Facebook to your Messenger channel, make sure that you'veset up Facebook and Instagram by Metaand that theMessenger channelis installed in your store.

Add Facebook to the Messenger channel

You can see your Messenger for Facebook messages in your Inbox dashboard. This allows you to use Shopify Inbox to respond with text, images, product links, or discount codes.

Steps:

  1. From your Shopify admin, clickSettings>Apps and sales channels.

  2. From theApps and sales channelspage, clickMessenger.

  3. ClickOpen sales channel.

  4. ClickOverview.

  5. In theFacebook Messengersection, clickStart setup.

  6. ClickConfirmto connect Messages to Shopify Inbox.

  7. ClickGo to Facebook Pageto set up your Messages button. Your business's Facebook page must have aMessage us按钮来完成这一步。

  8. ClickGo to Inboxto log in to Shopify Inbox to complete your Messenger setup.

When a customer messages you on Facebook, you can now respond using Shopify Inbox.

Ready to start selling with Shopify?

Try it free