Shipping insurance for your Shopify Shipping labels

This page was printed on Nov 18, 2022. For the current version, visit https://help.shopify.com/en/manual/shipping/shopify-shipping/shipping-insurance.

If you ship orders from the United States and you buy Shopify Shipping labels, then you can protect your orders by purchasing shipping insurance for up to 5,000 USD of insurance coverage. Shipping insurance protects your shipments against loss, theft, or damage.

You can insure your shipment whenbuying shipping labelsand submit your claims directly from the Shopify admin.Shipsuranceis the insurance administrator for coverage that you buy through Shopify.

Eligibility for shipping insurance

You need to meet the following requirements to be eligible for shipping insurance:

To receive up to 200 USD of included shipping insurance on each eligible label at no cost, you also need to meet the following requirements:

  • HaveShopify Paymentsactivated on your store.
  • Your store needs to be on the Shopify, Advanced Shopify, or Plus plan.

Included shipping insurance

If you're on the Shopify, Advanced Shopify, or Plus plan, and you haveShopify Paymentsactivated, then 200 USD of shipping insurance is automatically included on each eligible label at no cost. The included shipping insurance applies only to labels purchased through Shopify Shipping.

When you purchase a shipping label, the included shipping insurance displays in theSHIPPING INSURANCE节n. If your order's value is over 200 USD, then you can purchase insurance for the full shipment value or add a custom amount.

Confirm that a shipping label has included insurance

  1. From your Shopify admin, clickOrders.
  2. Click the order that you want to purchase a shipping label for.
  3. In theUnfulfilled节n, clickCreate shipping label.
  4. In theSHIPPING INSURANCE节n, confirm that the Shopify Shipping insurance is included.
  5. Optional: If you want to purchase additional insurance, then select确保全部的货物价值orInsure custom amount. Learn more aboutShipping insurance premium rates.

购买航运insurance

If you're not eligible for theincluded shipping insurance, then you can enter the amount of shipping insurance coverage that you want to add to your shipment inSHIPPING INSURANCE节n.

Before you buy shipping insurance, review the following considerations:

  • You can buy shipping insurance in increments of 100 USD. For example, if you want to insure your items valued at 250 USD total and you're using international shipping that cost 20.50 USD, then you can add insurance for 270.50 USD to your shipping label. The cost of the insurance premium is 1.29 USD x 3 (per 100 USD of coverage), for a total of 3.87 USD.
  • Your shipping insurance and shipping label charges are listed separately on theBillingpage in the Shopify admin.
  • You can cancel shipping insurance byvoiding the unused shipping labelup to 30 days after the label purchase. After you cancel the insurance, you can't submit a claim anymore and you receive a shipping insurance premium credit. This credit can be used only for future shipping insurance purchases.
  • USPS First Class Mailshipping service isn't eligible for insurance.

Shipping insurance premium rates

Review the following table to learn about insurance premium rates:

Insurance premium rates
Shipment type Insurance rate
Domestic shipments 0.89 USD per 100 USD of coverage
International shipments 1.29 USD per 100 USD of coverage

Purchase shipping insurance

  1. From your Shopify admin, clickOrders.
  2. Click the order that you want to purchase a shipping label for.
  3. In theUnfulfilled节n, clickCreate shipping label.
  4. In theSHIPPING INSURANCE节n, enter the amount of insurance coverage.

Submitting a shipping insurance claim

You can submit a shipping insurance claim for lost, damaged, and stolen shipments directly in your Shopify admin.

Before you submit a shipping insurance claim, review the following considerations:

  • You can submit an insurance claim for most shipments 24 hours after an order has shipped and up to 120 days from the shipping date.
  • You can file claims with both the carrier and the Shipsurance. When you file claims with both providers, then you need to notify Shipsurance of any compensation you receive from the carrier. You're eligible only for the deducted coverage from the Shipsurance for that shipment. For example, if you have 200 USD of coverage with Shipsurance, but receive 100 USD from a carrier for an approved claim, then you're only eligible for a maximum of 100 USD in coverage from Shipsurance.

Submit a claim

  1. From your Shopify admin, go toOrders.

  2. Click the number of the order that you want to submit an insurance claim for.

  3. Click the...button, and then clickFile claim.

  4. In theClaim details节n, select the following information:

    • claim type
    • discovery date of your damaged or lost package
    • claim reason

  5. In theClaim amount节n, enter the amount of money that you want to claim. You can’t claim more than the amount of coverage that you have paid for.

  6. In支付细节, choose how you want to receive your insurance payout from Shipsurance, and then add your contact or address details depending on your payout type.

  7. In theContact information节n, enter your email address. This is the email Shipsurance uses to contact you if they need additional information about your claim.

  8. SelectI have read and understand the disclaimer above, and then clickFile claim.

  1. From theShopify app, tapOrders.

  2. Tap the order that you want to submit an insurance claim for.

  3. Tap the...button, and then tapFile claim.

  4. In theClaim details节n, select the following information:

    • claim type
    • discovery date of your damaged or lost package
    • claim reason

  5. In theClaim amount节n, enter the amount of money that you want to claim. You can’t claim more than the amount of coverage that you have paid for.

  6. In支付细节, choose how you want to receive your insurance payout from Shipsurance, and then add your contact or address details depending on your payout type.

  7. In theContact information节n, enter your email address. This is the email Shipsurance uses to contact you if they need additional information about your claim.

  8. SelectI have read and understand the disclaimer above, and then tapFile claim.

  1. From theShopify app, tapOrders.

  2. Tap the order that you want to submit an insurance claim for.

  3. In theClaim details节n, select the following information:

    • claim type
    • discovery date of your damaged or lost package
    • claim reason

  4. In theClaim amount节n, enter the amount of money that you want to claim. You can’t claim more than the amount of coverage that you have paid for.

  5. In支付细节, choose how you want to receive your insurance payout from Shipsurance, and then add your contact or address details depending on your payout type.

  6. In theContact information节n, enter your email address. This is the email Shipsurance uses to contact you if they need additional information about your claim.

  7. SelectI have read and understand the disclaimer above, and then tapFile claim.

After you submit a claim, you receive an email with the claim ID and a link to access the Shipsurance insurance portal. You can click the link to check the status of your claim. You can also check the status by clicking on the claim information on the order.

Getting support for an open claim

Shopify doesn't support insurance claims. If you purchased shipping insurance and you need help, then you need to contact Shipsurance support directly:

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