Local pickup for online orders

You can set up the option for customers to pick up their online orders at your retail store, curbside, or any location that you choose.

To do this, enable the local pickup option for each location where customers can go to get their orders.

The shipping rate for local pickup is set toFreeand can't be changed.

Each pickup order requires you or a staff member to verify that each item is in stock. After you verify each item, you can send a notification to the customer that the order is ready. You can also print a pickup slip to attach to the order.

When a customer comes to get their order, you need to change the order status within Shopify from unfulfilled to fulfilled. This signals to you and your staff that the order has been picked up and no further action is required.

You can add pickup delivery instructions bymanaging the preferences for your pickup locations．For example, you can use pickup to offer curb-side pickup. After a customer places an order online and arrives at your store, you can have them call you and then you can bring their order out to them.

Eligibility

If your store has multiple locations, then to use the pickup option you need to havemulti-origin shippingactivated.

If you have questions about the eligibility requirements, then contactShopify Support．

Checkout experience

After you enable the local pickup option, your customers can choose betweenShipandPick upin theDelivery methodsection of your checkout. When they selectPick up, they can choose the location where they want to pick up their order.

Customers see thePick upoption only if they meet the following requirements:

• All the products in the cart are eligible for pickup.
• All the products are available in inventory at a pickup location.

A customer can't choose to have some items shipped and some items picked up on the same order. Instead, the customer should place two separate orders. If you're using a theme that supportspickup availability, then the customer can see whether a product is available for pickup before they add it to their cart.

Before setting up local pickup

You need to complete the following before you can offer local pickup:

• Verify that thefulfillment priority orderfor your online orders is set up to meet your business needs.
• Stock inventory at each pickup location．
• Disable any pickup apps.
• Ensure that each person who is preparing items for pickup or marking orders as picked up has access to your Shopify admin.
• Update anylocation namesso that customers can understand where to go to pickup their order.

• Let each pickup location fulfill online orders．

  By default, letting a location fulfill online orders also means that non-pickup online orders can take inventory from your pickup or retail locations. Make sure that you review yourfulfillment priorityand modify it if necessary. If the继续卖脱销option is selected for a product, then local pickup orders can be placed for locations without inventory.

  You can alsoset up a location to fulfill pickup orders only．

Set up the local pickup option

You need to set up the local pickup option for each location where customers can go to get their orders.

设置包括启用本地皮卡,选择expected pickup time that customers see when they check out, and specifying any pickup instructions in theOrder ready for pickupnotification.

Manage preferences for a local pickup location

The settings for each local pickup location include the following:

• Enabling or disabling local pickup.
• Specifying any instructions or information related to pickup, such as store hours or a reminder to the customer to bring a copy of their order confirmation. The information is included in the notification that you send when youprepare an order for pickup．
• Choosing the estimated pickup time to show when the customer checks out. For example, you might chooseUsually ready in 2 hours．

Locations that fulfill pickup orders only

You can set up a location to fulfill pickup orders only. This means that a location won't fulfill any orders that require shipping.

Considerations

Before you set up a location to fulfill pickup orders only, review the following considerations:

• If a customer tries to select a shipping method at checkout with a product that's available only at a location that fulfills pickup orders only, then the customer receives an error message that the product can't be shipped.
• Products that require shipping and products that are pickup only can't be in the same cart. If a customer tries to check out with both types of products, then an error message displays that products are out of stock. Customers must complete two separate transactions, one with only the products that can be shipped and another with only the products for pickup.

Set up a location to fulfill pickup orders only

1. From your Shopify admin, go toSettings>Locations．
2. ClickAdd location．
3. Add the details of the location, ensure thatFulfill online orders from this locationenabled, and then clickSave．
4. Go toSettings>Shipping and delivery．
5. For each shipping zone in each shipping profile, do the following:
   1. Next to the shipping profile, clickManage．
   2. In the shipping zone in to theShipping fromsection, clickShow details
   3. Next to the location you created, clickManage．
   4. Select the remove rates option, clickDone, and then clickSave．

After you set up your location, you might want toadjust which products are available to each location．

Show pickup availability to your customers

Some themes let you show customers whether a product is available for local pickup. On each product page, a pickup availability section shows whether the product is available, and the estimated time frame for pickup.

After local pickup is enabled, the product page displays whether the product is available for pickup at one or more of your local pickup locations. This information appears only for products that are stocked at at least one pickup location and haveThis is a physical productselected in theShippingsection of a product variant's details.

1. From your Shopify admin, go toProducts．

2. Select a product.

3. UnderVariants, select a variant.

4. UnderShipping, checkThis is a physical product．

5. ClickSave．

If you have local pickup enabled for only one location, then the location and pickup availability is displayed for that location. Customers can clickView store informationto learn more about the pickup location.

If you have local pickup enabled for more than one location, then the pickup availability section displays the location and pickup availability for one of your stores. Customers can clickCheck availability at other storesto check the product's availability at all of your locations that have pickup enabled.

This feature is currently available inDawn, and several paid themes in theShopify Theme Store．

Customize notification emails for local pickup

As part of local pickup, emails are sent to customers automatically about the status of their order.

You can customize the default text of each notification.

Customers who choose to pickup their order are sent the following email notifications:

• Order confirmation
• Order ready for pickup
• Order picked up

Customize the Order confirmation notification

Customize the Order ready for pickup notification

You can customize the content of theOrder ready for pickupnotification for each location.

Customize the Order picked up notification

Add the Home screen tile for local pickup

If you add the tile for local pickup to your Home screen, then you can quickly find all orders that need to beprepared for pickupormarked as picked up．

After you add the tile, it will display the number of orders that need to be prepared for pickup. You can tap theLocal Pickuptile to see the orders that need your attention.

Steps:

1. On theHomescreen of the Shopify POS app, tapAdd tile．

2. Go toFullfillment>View pickup orders．

3. TapAdd．

4. On theHomescreen, tapDone．

Enable local pickup notifications

You can enable or disable push notifications from Shopify POS on your device to alert you when you receive a new local pickup order. When notifications are enabled, you can tap the notification to start the pickup workflow.

Steps

1. From Shopify POS, tap≡>Settings>Notifications．

2. Tap the toggle switch to enable or disable notifications.

Prepare an order for pickup

After a customer has selected to pickup their order and completed their purchase, you or a member of your staff need to set aside the order items and notify the customer that their order is ready for pickup.

You can set up anemail notificationto let you know when a customer has placed an order.

Mark an order as picked up

After a customer picks up their order, change the order's status toFulfilled．

It is also a good practice to confirm the order number and the customer's name when they come to pick up their order. If you printed the order's pickup slip, then you can scan the QR code to look up the order.