Buying Shopify Shipping return labels
返回标签帮助你恢复铜的库存stomer no longer wants. If your business lets customers return products, then you can send your customer a return shipping label so they can send the product back to you.
If yourdefault locationis in the United States, then you can create and send return labels in your Shopify admin. After you create a return label, you can send it by email directly from the Shopify admin or copy a link to print the label. Return labels are only available for domestic orders in the United States.
If yourdefault locationisn't in the United States, then you need to purchase return labels directly through a shipping carrier or through ashipping app.
On this page
Supported addresses
Return labels are available only for US domestic orders. They aren't available for US military addresses, US territories, or international addresses.
To create return labels for international addressees, US military addresses, or US territories that require a customs form, you can choose one of the following options:
- Order one directly from a shipping carrier.
- Use a third-party service.
- Use an app from theShopify App Store.
Supported shipping carriers
You can purchase return labels from USPS at discounted rates through Shopify Shipping.
If you’veconnected your UPS account to Shopify, then you cancreate UPS return labels using your own account ratesand you are billed directly by UPS.
设置您的退货政策
If your business offers returns, then add information about returns to yourrefund policy in your Shopify store. Customers can read and understand your return policy before ordering from your business so they know what to expect if they want to return a product.
Pay for return labels
Return labels use a technology called pay on scan. This means that the shipping carrier weighs and measures the package when they receive it, and then calculates the cost. A return label isn't considered purchased until it's scanned by a shipping carrier, and you aren't charged for the label until the shipment is marked as delivered.
The cost of a return label is added to your Shopify account after the carrier scans the package. Your account is charged when you reach a billing threshold that's determined by your current Shopify subscription plan. To learn more about how you're billed for shipping labels, contactShopify Support.
Create and send a return label
You can create a return label from the order page in your Shopify admin or the Shopify app. To create a return label, you need at least one item to be fulfilled in your order. After you create a return label, you can send it to your customers, or by sending them a link to print the label.
Steps:
From your Shopify admin, go toOrders.
Click the order number that you want to create a return label for.
ClickReturn.
Enter the quantity of items that are being returned.
In theReturn shipping options部分, selectCreate a return label in Shopify, and then clickCreate return.
In theReturn to部分, select an address from your saved locations to return the products to.
Optional: To update your default return address, do the following:
- In theReturn to部分, click an address.
- ClickUpdate default location for return labels.
- Select an address from your saved locations.
- ClickSave.
In thePackage and weight部分, select the expected package size and enter the expected order weight.
In theShipping service部分, select a shipping method.
ClickCreate return label.
To send the return label to your customer, do one of the following:
- Confirm your customer's email and clickEmail customer.
- ClickCopy linkand send it separately in an existing email or message thread.
- ClickPrint labeland send it with the order.
- ClickDone.
- From theShopify app, tapOrders.
- Tap the order number that you want to create a return label for.
- Tap
...
, and then tapReturn. - Enter the quantity of items that are being returned.
- In theReturn shipping options部分, selectCreate a return label in Shopify, and then tapCreate return.
- In theReturn to部分, select an address from your saved locations to return the products to.
- Optional: To update your default return address, do the following:
- In theReturn to部分, tap an address.
- TapUpdate default location for return labels.
- Select an address from your saved locations.
- TapSave.
- In thePackage and weight部分, select the expected package size and enter the expected order weight.
- In theShipping service部分, select a shipping method.
- TapCreate return label.
- To send the return label to your customer, do one of the following:
- Confirm your customer's email and tapEmail customer.
- TapCopy linkand send it separately in an existing email or message thread.
- TapPrint labeland send it with the order.
- TapDone.
- From theShopify app, tapOrders.
- Tap the order number that you want to create a return label for.
- Tap
...
, and then tapReturn. - Enter the quantity of items that are being returned.
- In theReturn shipping options部分, selectCreate a return label in Shopify, and then tapCreate return.
- In theReturn to部分, select an address from your saved locations to return the products to.
- Optional: To update your default return address, do the following:
- In theReturn to部分, tap an address.
- TapUpdate default location for return labels.
- Select an address from your saved locations.
- TapSave.
- In thePackage and weight部分, select the expected package size and enter the expected order weight.
- In theShipping service部分, select a shipping method.
- TapCreate return label.
- To send the return label to your customer, do one of the following:
- Confirm your customer's email and tapEmail customer.
- TapCopy linkand send it separately in an existing email or message thread.
- TapPrint labeland send it with the order.
- TapDone.
Resend a return label
You can resend the email notification or copy the link to the label at any time.
Steps:
From your Shopify admin, go toOrders.
Click the order number.
On theReturn label部分, clickView details
Select the way that you want to share the return label with your customer:
- Confirm your customer's email and clickEmail customer.
- ClickCopy linkand send it separately in an existing email or message thread.
- ClickPrint labeland send it with the order.
ClickDone.
- From theShopify app, tapOrders.
- Tap the order number.
- On theReturn label部分, tapView details
- Select the way that you want to share the return label with your customer:
- Confirm your customer's email and clickEmail customer.
- TapCopy linkand send it separately in an existing email or message thread.
- TapPrint labeland send it with the order.
- TapDone.
- From theShopify app, tapOrders.
- Tap the order number.
- On theReturn label部分, tapView details
- Select the way that you want to share the return label with your customer:
- Confirm your customer's email and clickEmail customer.
- TapCopy linkand send it separately in an existing email or message thread.
- TapPrint labeland send it with the order.
- TapDone.
Customize your return label instructions
- From your Shopify admin, go toSettings>Notifications.
- From theShopify app, go toStore>Settings.
- UnderStore settings, tapNotifications.
- From theShopify app, go toStore>Settings.
- UnderStore settings, tapNotifications.
In theCustomer Notification部分, underReturns, clickReturn label instructions.
Edit theEmail subjectandEmail body. For example, if you want to change the return instructions, then find
return-label__instruction-step
and edit the steps.ClickSave.
For more information about using Liquid variables to automatically add information to your return label instructions, see thenotification variables reference.